1. General Policy
MedicZee offers digital educational content in the form of online courses, recorded video lectures, and learning materials.
Once access to a paid course is provided, refunds are generally not permitted, except in specific situations outlined below.
2. Eligible Refund Scenarios
A refund may be considered only in the following cases:
- Duplicate payment
- If the same amount is debited more than once for the same course.
- Technical failure
- Payment completed, but course access not granted due to a verified technical issue.
- Incorrect course access
- User is enrolled in the wrong course due to a platform or payment error.
All refund requests must be supported with valid proof (payment receipt/transaction ID).
3. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- User has accessed or viewed course content
- Change of mind after purchase
- Inability to complete the course due to personal reasons
- Poor internet connectivity or device-related issues
- Dissatisfaction with teaching style or content after access
- Failure to read course description before enrollment
4. Refund Request Timeline
- Refund requests must be submitted within 48 hours of payment
- Requests made after this period will not be entertained
5. Refund Processing Time
- Approved refunds will be processed within 7–10 working days
- Refunds will be credited to the original payment method only
- Processing time may vary depending on the payment gateway or bank
6. How to Request a Refund
Send an email to:
mediczeeinfo@gmail.com
Include:
- Registered email ID
- Course name
- Transaction ID
- Reason for refund
Incomplete requests may be delayed or rejected.
7. Course Access on Refund Approval
If a refund is approved:
- Access to the course will be immediately revoked
- User will no longer be able to view course materials
8. MedicZee’s Rights
MedicZee reserves the right to:
- Approve or reject refund requests
- Modify this policy at any time without prior notice
- Take final decisions in refund-related matters
9. Contact
For refund-related queries, contact:
mediczeeinfo@gmail.com
